General Terms & Conditions

Last Updated: August 2026

Welcome to Standard Medical. These Terms and Conditions apply to your use of our website and to purchases made through our online store.

By accessing this website or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. General

We reserve the right to update, change or replace any part of these Terms and Conditions by publishing updates on this website.

It is your responsibility to check this page periodically for changes. Your continued use of the website following the publication of any changes constitutes acceptance of those changes.

2. Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, we cannot guarantee that all information is complete, current or free from errors.

Product specifications, images, descriptions, packaging and other information may occasionally differ from those displayed on the website, particularly where manufacturers update their products or packaging.

We reserve the right to amend website content without prior notice.

3. Product Descriptions

We make every reasonable effort to display and describe our products accurately.

Images are provided for illustrative purposes and manufacturers may change product appearance, packaging, labelling or specifications without notice.

Where a particular specification, size, colour, manufacturer reference or feature is essential to your purchase, please contact us before placing your order if you require confirmation.

4. Product Availability

All products are subject to availability.

Stock information displayed on our website may not always reflect real-time availability, particularly where products are supplied directly by manufacturers or distributors.

If we are unable to supply an item after you place an order, we may contact you to offer an alternative product, revised delivery date or refund.

5. Orders

Submitting an order through our website does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable
• There has been a pricing or product information error
• Payment cannot be authorised
• We are unable to deliver to the requested address
• We reasonably suspect fraudulent or unauthorised activity
• A product is subject to restrictions that prevent us from supplying it

If payment has already been taken for an order that we subsequently cancel, we will arrange a refund for the affected item or order.

6. Pricing

All prices are displayed in Pounds Sterling (GBP) unless otherwise stated.

Prices, promotions and product availability may change without notice.

Where VAT is applicable, it will be displayed or calculated in accordance with the pricing information shown on the website and during checkout.

We make reasonable efforts to ensure prices are accurate. However, errors may occasionally occur.

If we identify a significant pricing error after an order has been placed, we reserve the right to cancel the affected item and issue a refund rather than supply the product at the incorrect price.

7. Payment

Payment must be made using one of the payment methods available at checkout unless alternative payment terms have been agreed with us in advance.

Payments made through our website are processed using secure third-party payment providers.

We do not guarantee acceptance of any particular payment method and reserve the right to carry out reasonable security or fraud-prevention checks before processing an order.

8. Purchase Orders & Business Accounts

Purchase orders and account facilities may be available to approved organisations at our discretion.

Acceptance of a purchase order is subject to approval and does not automatically constitute acceptance of an order.

Where payment terms have been agreed, payment must be received within the agreed period stated on the invoice or account agreement.

9. Delivery

Delivery times shown on our website are estimates unless we expressly agree to a guaranteed delivery service.

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe, but delays may occasionally occur due to manufacturers, suppliers, couriers or circumstances outside our reasonable control.

For full information regarding delivery charges, lead times and delivery areas, please refer to our Delivery Information page.

10. Large, Heavy & Specialist Products

Some large, heavy, specialist or made-to-order products may be delivered directly from the manufacturer or distributor.

Additional delivery charges may apply to oversized products, pallet deliveries, specialist installations or deliveries to certain locations.

Where additional charges are required, we will contact you before proceeding with the affected order where appropriate.

11. Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy.

Certain medical, sterile, hygienic, personalised, special-order or made-to-order products may not be eligible for return unless faulty, damaged or incorrectly supplied.

Please review our Returns & Refunds Policy before returning any product.

12. Faulty, Damaged or Incorrect Products

Please inspect your order upon delivery and notify us promptly if an item is damaged, defective, missing or incorrectly supplied.

We may request photographs, serial numbers, batch information or other reasonable evidence to help us investigate the issue.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law and our Returns & Refunds Policy.

13. Medical & Product Information

Information provided on this website is for general product information purposes and is not intended to replace professional medical advice, diagnosis or treatment.

Healthcare products and medical devices should be used in accordance with the manufacturer's instructions and by appropriately trained individuals where required.

If you are unsure whether a product is suitable for a particular application, please seek appropriate professional advice before use.

14. Business Customers

Where products are purchased wholly or mainly for business, professional, clinical or organisational purposes, the transaction may be treated as a business-to-business transaction.

Different statutory rights may apply to business customers compared with consumers purchasing for personal use.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, layout, graphics, logos and other original material, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

Manufacturer names, product names, trademarks and logos remain the property of their respective owners.

16. Website Use

You must not use this website:

• For any unlawful or fraudulent purpose
• To transmit malicious software, viruses or harmful code
• To attempt unauthorised access to the website or associated systems
• To interfere with the operation or security of the website
• To collect or misuse information belonging to other users

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been breached.

17. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

18. Privacy & Data Protection

We take the protection of personal information seriously.

Information about how we collect, process, store and protect personal data is provided in our Privacy Policy.

19. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances beyond our reasonable control.

For business customers, we will not be liable for indirect or consequential losses, loss of profit, loss of revenue, loss of business, loss of opportunity or loss of anticipated savings, except where such liability cannot legally be excluded.

20. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances outside our reasonable control.

This may include transport disruption, courier delays, supplier shortages, industrial action, severe weather, natural disasters, government restrictions, telecommunications failures or other events that could not reasonably have been prevented.

21. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have as a consumer.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Standard Medical
Email: contact@standardmedical.co.uk