Legal Notice & Data Protection Policy

1. Legal Notice

1.1 Introduction

Welcome to Standard Medical. By accessing or using this website, you agree to comply with and be bound by the terms set out on this website. If you do not agree with these terms, please do not use our website.

1.2 Company Information

Standard Medical is an online supplier of medical equipment, consumables and healthcare products operating in the United Kingdom.

Full legal company details, including our registered company name, company registration number, VAT number and registered office address, are provided in the website footer and relevant legal documentation.

1.3 Intellectual Property Rights

Unless otherwise stated, all original content on this website, including text, graphics, logos, design elements and other materials, is protected by applicable intellectual property laws.

Manufacturer names, product names, trademarks, logos and images remain the property of their respective owners.

You may not reproduce, copy, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

1.4 Website Information

We make reasonable efforts to ensure that information published on this website is accurate and up to date. However, product specifications, packaging, images, availability and other information may occasionally change without notice.

We do not guarantee that all website content will be completely free from errors or omissions.

1.5 Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, Standard Medical will not be responsible for indirect or consequential losses arising from the use of, or inability to use, this website.

We do not guarantee that the website will always be available, uninterrupted or completely free from technical errors, viruses or other harmful components.

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2. Data Protection Policy

2.1 Introduction

Standard Medical is committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use, store and protect personal data when you visit our website, contact us or place an order.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2.2 Data Controller

The legal entity operating Standard Medical is the data controller responsible for determining how and why your personal data is processed.

Full legal company details are available in the website footer and relevant legal documentation.

If you have any questions about how your personal information is handled, please contact us at contact@standardmedical.co.uk.

2.3 Information We May Collect

Depending on how you interact with us, we may collect and process the following information:

• Identity information: your name and, where applicable, organisation or company name.
• Contact information: billing and delivery addresses, email address and telephone number.
• Order information: products purchased, order history, delivery information and customer service records.
• Payment information: information necessary to process your payment. Payment card information is generally processed securely by our payment providers rather than stored directly by us.
• Account information: details associated with a customer account where you choose to create one.
• Technical information: IP address, browser type, device information, operating system and information about how you interact with our website.
• Communication information: emails, enquiries, quote requests, telephone communications and other correspondence with us.
• Marketing preferences: information about whether you have chosen to receive marketing communications from us.

2.4 How We Use Your Personal Data

We may use your personal information for the following purposes:

• To process, fulfil and deliver your orders
• To process payments and refunds
• To communicate with you regarding an order or enquiry
• To provide customer service and after-sales support
• To manage customer accounts
• To provide quotations or respond to business enquiries
• To prevent fraud and protect the security of our website
• To comply with legal, tax, accounting and regulatory obligations
• To analyse and improve our website, products and services
• To send marketing communications where permitted by law

2.5 Legal Basis for Processing

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract: where processing is necessary to process or fulfil an order or provide a requested service.
• Legal obligation: where we are required to process information to comply with applicable law.
• Legitimate interests: where processing is reasonably necessary for the operation, security and improvement of our business and does not override your rights and interests.
• Consent: where you have specifically agreed to the processing of your information, such as certain forms of marketing communication.

2.6 Payment Processing

Payments made through our website may be processed by third-party payment providers.

These providers may collect and process payment information in accordance with their own privacy and security policies.

We do not normally receive or store your full payment card details.

2.7 Data Sharing

We do not sell your personal data.

We may share personal information with trusted third parties where necessary for the operation of our business, including:

• Payment processors
• Delivery and courier companies
• Manufacturers, distributors and fulfilment partners where products are dispatched directly to you
• Website hosting and ecommerce providers
• IT and security providers
• Professional advisers such as accountants and legal advisers
• Marketing and analytics providers where permitted
• Government, regulatory or law-enforcement authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

2.8 Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to display products, process orders and operate our online store.

Personal information submitted through our website may therefore be processed through Shopify's systems in accordance with its applicable privacy and security practices.

2.9 Cookies & Analytics

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and support marketing activities.

Where required, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie controls available on our website.

2.10 Marketing Communications

Where permitted by law, we may contact you regarding products, services, promotions or information that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained within an email or by contacting us at contact@standardmedical.co.uk.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or account.

2.11 International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection legislation.

2.12 Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

2.13 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

2.14 Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@standardmedical.co.uk.

We may need to verify your identity before responding to certain requests.

2.15 Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance so that we can investigate the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

2.16 Changes to This Policy

We may update this Legal Notice and Data Protection Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any updated version will be published on this page.

3. Contact Us

If you have any questions about this Legal Notice or Data Protection Policy, please contact:

Standard Medical
Email: contact@standardmedical.co.uk