Frequently Asked Questions
Find answers to some of the most common questions about ordering medical supplies, delivery, returns and product availability from Standard Medical.
Is free shipping available?
Yes. We offer free UK delivery on orders of £35 or more. Orders below £35 are charged a standard delivery fee of £4.99.
Some large, heavy or specialist products may be subject to additional delivery charges. Please see our Delivery Information page for full details.
How can I tell if a product is in stock?
Product availability is shown on the individual product page where applicable.
Some products may be available from stock, while others may be supplied directly from a manufacturer or distributor and may have a longer lead time.
If you need a product urgently, please contact us before ordering and we will be happy to check availability for you.
What is your returns policy?
We offer a 30-day returns period on eligible products, subject to the conditions outlined in our Returns & Refunds Policy.
For hygiene, safety and infection-control reasons, certain opened, sterile, personalised or special-order medical products may not be eligible for return unless faulty, damaged or incorrectly supplied.
When will I receive my order?
Estimated delivery times are shown on individual product pages where applicable.
If no specific delivery timeframe is displayed, we generally aim to process available products within 1 to 2 business days. Delivery typically takes a further 1 to 2 business days once dispatched.
Some specialist or manufacturer-direct products may take longer to arrive.
Do you sell genuine branded products?
We source products through recognised manufacturers, distributors and established supply partners.
Where a product is supplied under a particular manufacturer's brand, the manufacturer and relevant product information will be stated on the product page.
Do you deliver outside the United Kingdom?
Standard Medical currently supplies customers within the United Kingdom only.
We do not currently offer international delivery through our online store.
Can you source a product that is not listed on your website?
Yes. If you are looking for a particular medical product, accessory or manufacturer reference that you cannot find on our website, please contact us.
Send the product name, manufacturer and reference number where available to contact@standardmedical.co.uk and we will check whether we can source it for you.
Can I use a discount or promotional code?
Yes. Where you have a valid promotional or discount code, it can be entered during checkout.
Please note that individual promotions may be subject to specific terms, expiry dates or product exclusions.
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major debit and credit cards and other supported online payment methods.
Payments are processed securely through our ecommerce and payment providers.
Can businesses place orders with Standard Medical?
Yes. We welcome orders from healthcare professionals, clinics, care providers, businesses, educational organisations and other professional customers.
If you require assistance with a larger or repeat requirement, please contact us and we can provide product availability and pricing information.
Can I request a quotation?
Yes. If you require several products, larger quantities or would simply prefer a formal quotation before ordering, please contact us at contact@standardmedical.co.uk.
Please include the product names, quantities and manufacturer references where possible so that we can respond accurately.
What if I receive the wrong or damaged product?
Please inspect your order when it arrives and contact us promptly if anything is damaged, faulty, missing or incorrectly supplied.
Where appropriate, we may ask for photographs of the product and packaging so that we can investigate and arrange a suitable resolution.
Are product images always identical to the item supplied?
We make reasonable efforts to ensure that product images and descriptions are accurate. However, manufacturers may occasionally update packaging, labels, colours or product presentation without prior notice.
If a particular specification or manufacturer reference is essential, please check the product details carefully or contact us before ordering.
How can I contact Standard Medical?
For product enquiries, order assistance or general customer service, please email: